Privacy Policy

Noted Care, Inc.

Last Updated: October 5, 2026

Effective Date: October 5, 2026

1. Introduction

Noted Care, Inc. (“Noted Care,” “we,” “us,” or “our”) operates the website located at https://www.noted.care (opens in a new tab) (the “Site”) and our help center at https://help.noted.care (opens in a new tab), where you can submit support requests and read help articles (the “Help Center”). This Privacy Policy explains what personal information we collect through the Site and the Help Center, how we use and disclose it, and the choices and rights you have.

This Privacy Policy is incorporated into our Terms of Service. By accessing or using the Site or the Help Center, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies only to personal information collected through the Site and the Help Center. It does not apply to Noted Care’s applications, such as I Feel You – Cancer Edition (the “Applications”). Each Application has its own privacy policy, presented when you use it, which describes the information that Application collects, including any health information you choose to record. Links to those policies appear at the end of this page.

3. Age Restriction — No Collection from Minors

The Site and the Help Center are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 13, or from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it promptly. If you believe we have collected such information, contact us at privacy@noted.care.

4. Personal Information We Collect

We collect only the following personal information:

Information you send us: If you submit a support request through the Help Center or email us (for example, at support@noted.care, partners@noted.care, privacy@noted.care, or legal@noted.care), we receive your name if you provide it, your email address, the content of your message, and any attachments you include. If you sign in to the Help Center to view your own support requests, we use your email address to sign you in. Please do not send us health information or medical records.

Technical information: When you visit the Site or the Help Center, our hosting providers automatically receive standard technical information, such as your IP address, browser type, and the pages you request, which they use to deliver and secure the service. On the Site, we also count page visits in aggregate using a cookieless analytics service that does not identify you.

We do not ask for health information, payment information, or precise location through the Site or the Help Center. If you choose to include health details in a support request, we use them only to respond to that request and handle them under the retention and deletion terms in Sections 9 and 12. The Site does not offer user accounts and does not accept payments.

5. Purposes for Collecting Personal Information

We use personal information only to:

• Respond to you: to answer support requests, sponsorship and partnership inquiries, privacy requests, and other messages.

• Operate and secure the Site and the Help Center: to deliver pages, prevent spam and abuse, and diagnose technical issues.

• Improve the Site: to understand, in aggregate, which pages are visited.

• Comply with the law: to meet legal obligations and to establish, exercise, or defend legal claims.

We do not send marketing emails and do not use personal information for advertising. If we want to use personal information for a materially different purpose, we will update this Privacy Policy first and, where required, ask for your consent.

6. Disclosure of Personal Information

We disclose personal information only to service providers that help us operate the Site and the Help Center, and only so they can provide those services to us:

• Vercel Inc. — hosts the Site and provides cookieless, aggregate page-visit analytics.

• PikaPods — hosts our self-managed Help Center software (FreeScout), which stores support requests.

• Purelymail — provides our noted.care email service.

• Cloudflare, Inc. — provides the Turnstile check that protects Help Center forms from spam and bots.

We may also disclose personal information when required by law or legal process, to protect the rights, safety, or security of Noted Care, Inc. or others, or as part of a business transfer described in Section 16. We do not disclose personal information to third parties for their own marketing or commercial purposes.

7. No Sale or Sharing of Personal Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

8. Cookies and Tracking Technologies

The Site (www.noted.care (opens in a new tab)) does not use cookies, web storage, or tracking pixels, so it does not display a cookie banner.

Analytics: We use Vercel Web Analytics to count page visits on the Site in aggregate. It does not use cookies, does not identify you, does not track you across other websites, and is not used for advertising.

Help Center cookies: The Help Center uses strictly necessary cookies to keep you signed in and to protect its forms against forgery. Cloudflare Turnstile may process technical signals from your browser to tell people apart from bots. These are not used for advertising or analytics.

Global Privacy Control (GPC): If your browser sends a GPC signal, we treat it as a request not to sell or share your personal information, which is already our practice.

Do Not Track (DNT): We do not track visitors across websites, so we do not change our practices in response to Do Not Track signals.

9. Data Retention

We keep support requests and other messages for as long as needed to respond to you and to keep a record of our communications, and no longer than three years after the conversation ends, unless a longer period is required by law or needed to resolve a dispute. Technical logs kept by our hosting providers are retained for short periods under their own policies. Aggregate analytics do not identify you. When we no longer need personal information, we delete or de-identify it. You can also ask us to delete your information at any time (see Sections 12 and 13).

10. Data Security

We use reasonable technical and organizational safeguards to protect personal information, including encryption in transit (HTTPS) and access controls that limit who can see support requests. No security measure is perfect, and we cannot guarantee absolute security. If you believe your personal information has been compromised, contact us immediately at privacy@noted.care.

11. No Automated Decision-Making

We do not use personal information for automated decision-making or profiling.

12. Your Privacy Rights

Wherever you live, you may ask us to do the following with the personal information we hold about you:

Know: tell you what personal information we have collected about you, where it came from, why we collected it, and who we have disclosed it to.

Access: give you a copy of that personal information.

Delete: delete it, subject to the limited exceptions described in Section 9 and in our Terms of Service.

Correct: correct it if it is inaccurate.

Sale and sharing: We do not sell or share personal information, so there is nothing to opt out of. You may still ask us to confirm our practices.

Non-discrimination: We will not treat you differently for making any of these requests.

We offer these rights voluntarily to everyone. If you live in a state whose privacy law gives you additional rights that apply to us, we will honor them.

13. How to Submit a Privacy Request

To make a request under Section 12, email us at:

Email: privacy@noted.care

Your request must include sufficient information for us to verify your identity, which may include your name, email address, and other information we can match to our records. We will not fulfill a request we cannot reasonably verify.

We will respond to a verified request within 45 days of receipt. If we need more time (up to 45 additional days), we will tell you why within the first 45 days.

Authorized agents may submit requests on a consumer’s behalf with written authorization or a valid power of attorney.

14. No Financial Incentives

We do not offer any financial incentive, discount, or other reward in exchange for personal information.

15. Where Information Is Processed

Noted Care, Inc. is based in the United States, and we process personal information primarily in the United States. Some of our service providers operate in, or deliver content through networks located in, other countries, so some information may be processed outside the United States when they provide their services to us.

16. Business Transfers

If Noted Care, Inc. is involved in a merger, acquisition, asset sale, or similar transaction, personal information may be transferred to the successor entity as part of that transaction. If such a transfer results in materially different privacy practices, we will notify affected users by posting a prominent notice on the Site or by direct communication before the new practices take effect.

17. California Shine the Light Disclosure

California residents may request, once per calendar year, information about personal information we have disclosed to third parties for their own direct marketing purposes during the preceding calendar year. Because we do not disclose personal information to third parties for direct marketing purposes, no such disclosure has occurred. To submit a request, contact us at privacy@noted.care.

18. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on the Site with a new “Last Updated” date at the top. For material changes, we will also post a prominent notice on the Site before the changes take effect. Your continued use of the Site or the Help Center after the updated Policy takes effect constitutes your acknowledgment of the changes.

19. Contact Information

For privacy-related inquiries, requests, or complaints, contact us at:

Noted Care, Inc.

Attn: Privacy

13 Pallazo

Laguna Niguel, CA 92677

Email: privacy@noted.care

© 2026 Noted Care, Inc. All rights reserved.